IBM Authorized Level I Support
BPD Zenith is authorized by IBM to provide Level I Support, with IBM providing Level II and III support to all Maximo clients.
Under this support model, our certified team directly provide core product and customization support. If we encounter an issue with the Maximo product, we will register calls with IBM on your behalf to reach a solution.
IBM software licenses include the first year’s maintenance (described as ‘Software Subscription and Support’). Annual maintenance entitles the customer to telephone support during normal office hours for defects and for advice and guidance. For Severity 1 problems, IBM provides 24 × 7 support.