From blogs to case studies to news, we love sharing our tips and tricks for asset management, cloud, IoT and smarter operations.

by | Jul 7, 2020

Introduction to the Work Supervision Work Center  

Work Supervision Work Center  

This blog will provide a quick overview and use case of the Work Supervision Work Center. This is part of a series of blogs looking at Work Center functionality and our experience in implementing them. 

The Work Supervision Work Center is used by supervisors to create work orders and manage the workload by assigning owners to work orders so they can approve, monitor and close them.  This work center has three main tabs on the left navigation pane: Work Progress,  Closed Work, and  Review Service Requests. Let’s look at thtabs in some more detail. 

Work Progress  

The work progress tab gives supervisors the ability to create and manage work orders in an easy to use, visually appealing card display. This page is organized into four main tasks that helps the supervisor manage a work order from start to finish.  

The Approve Work section lists work orders that need to be approved. You could approve work orders directly from a card, add details to the work plan, assign an owner or owner group to the work order, assign labor and crafts, add comments to communicate with your technicians and attachments. 

You could use the Assign Owner section to assign owner and/or owner group to work orders that are not assigned. This action will allow the owner to access the work order in the Work Execution Work Center. 

The Monitor Work section displays work that is assigned to an owner or owner group. As the supervisor, you could use this section to effectively monitor important information such as the start date, scheduled finish time, and communicate with the technician of the work order via the comments action, as required. 

Work orders with a complete status will be listed under the Close Work section. This section helps supervisors effectively close work orders that are complete. When the work is complete you could review the details reported by the technicians such as the time spent and the items, materials, tools, and services that were used and close the work order. In addition, you can approve outstanding labor transactions and create labor transactions for your technicians and create follow-up work, if necessary. 

Closed Work 

The Closed Work tab lists all the work orders with “closed” and “cancel” status.   

Review Service Requests 

On the Review Service Requests tab, you can review requests and determine whether to create work orders to respond to them. You can see information about the service request such as the description of the problem, how urgent it is, and who reported it. When you select the request ID to open the service request, you can see a set of actions on the top; create work, reject, edit status and assign an owner. In addition, from the menu you could chose to create a work order, enter a comment to request more information and if no further action is needed, you can quickly close the request and the submitter will be notified.  

Let’s look at a simple example.  

Use Case

In the Work Supervision Work Center, CM 48014 work order is displayed under the “Approve Work” section to be approved.  

The supervisor reviewed work order details and approved the work order. The work order is now listed under the “Assign Owner” section with an Approved status, waiting to be assigned to an owner. 

Next, the supervisor assigned a technician to the work order. CM 48014 work order is now displayed under the “Monitor Work” section in the “Work Supervision” work center and also in the technicians “Work Execution” Work Center.   

After the technician has completed the work, the work order will be displayed under the Completed Work Orders in the “Work Execution” work center and under the “Close Work” section in the “Work Supervision” work center.  

Finally, the supervisor can review all the work details the technician has reported and close the work, as required. The work order will now be displayed under the “Closed Work” tab in the Work Supervision work center

Rashenka Amarasekara

Rashenka Amarasekara

Rashenka is a Maximo Consultant at BPD Zenith in Canada. She loves speaking to clients to find out what they are trying to accomplish and brainstorming the best possible solution to meet the need. In her spare time, Rashenka tries new recipes, enjoys working out and spends time with her baby!


Submit a Comment

Your email address will not be published. Required fields are marked *

9 Recommendations For A Successful SAP & IBM Maximo EAM Interface

9 Recommendations For A Successful SAP & IBM Maximo EAM Interface

Integration is often a key component for getting the most out of your critical IT applications. Modern Enterprise Asset Management systems such as IBM Maximo are designed for integration which can expand their capabilities and allow the flexibility that the industry...

Reinvent the Wheel with BPD Zenith’s Maximo Accelerators

Reinvent the Wheel with BPD Zenith’s Maximo Accelerators

I was recently involved in preparing a business case for a Maximo implementation, and as a part of process I spent considerable time analyzing and evaluating the best approach. In essence, I was trying to find the optimum balance between minimizing the length of the...

Defence Seaworthiness – A session from AMPEAK 2021

Defence Seaworthiness – A session from AMPEAK 2021

I recently got the opportunity to attend Asset Management Council of Australia’s AMPEAK conference. It has been a great experience interacting directly with the true practitioners of Asset Management, and understanding some of the technology challenges that they are...

How to call a Report directly from the Action Menu in IBM Maximo

How to call a Report directly from the Action Menu in IBM Maximo

In IBM Maximo, it’s possible to add a direct print option to a report. This adds a printer icon to the toolbar and allows you to run the report with just one click. But for reports where there are parameters required before running, this is not possible… Usually, a user will have to click the “Run Reports” action, then find their report in the list of all reports available for that application. They then click on the one they want before being taken to the IBM Maximo Reports Request page. In this blog I’ll show you how to get around that problem. in our example we use an Action launch point for an Automation Script and link it to a menu item in IBM Maximo Application Designer…

BPD Zenith’s Asset Health Monitoring Solution, LoveYourAsset

BPD Zenith’s Asset Health Monitoring Solution, LoveYourAsset

Throughout the history of mankind, technology has always played a great role in facilitating our lives and simplifying critical challenges for progress in every field, particularly in the area of Asset Management where we are seeing many companies investing in a good...

Sign up to our free newsletter to explore emerging technologies, industry events and Maximo best practice.

Come with BPD Zenith to the future of Asset Management

Listen to your assets!

Most companies are aware of waste in their preventative maintenance efforts, but aren’t quite sure how to eliminate it.