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by | Jun 9, 2020

Introduction to the Maximo Administration Work Center

Administration Work Center

This blog will provide a quick overview and use case of the Maximo Administration Work Center. This is part of a series of blogs looking at Work Center functionality and our experience in implementing them. 

The new Administration Work Center was introduced as part of the Maximo release in May 2019. As an administrator, this work center allows you to complete two main administrative tasks: 

  1. Configure Service Requests  
  2. Configure Data Integration  

Administration Work Center

Service Requests Configuration 

The Service Request Configuration page is used to add, modify or delete category hierarchies for Service Requests 

In the Service Requests Categories section, you can select a category for the type of issues that users can enter. You can choose from an existing category in the category list or create a new one by clicking the + sign next to the category header and typing in the  Enter category”  fieldThen click the  Save” icon. You can also edit a category description by clicking the pencil icon for the category and then click the  Save” icon.  

sub-category with its own unique set of issues could be added to the hierarchy by choosing from existing subcategories, modifying a subcategory, or entering a new one.  

Finally, you could add common issues that the service requestor can select that are associated with that category to the “Issues” section. Please note that a category must have at least one issue that is assigned before the category is shown in the Service Requests tool. As an Administrator, you can add additional categories and issues as required and these changes will be saved automatically. 

Let’s look at an example. 

As an Administrator, I have added a new Service Request category called “Production Equipment Issues” with 4 issues related to the category in the Service Request Configuration page.  

The user can now see the new Service Request category in the Service Request tool with the added issues:

Configure Data Integration

On the Integration tab in the Administration Work Center, you can integrate your Maximo system with other applications in your enterprise or with an external system or application. There are two sub-tabs in the Integration tab:

  1. You can create and configure message templates on the Message Templates sub-tab.
  2. You have the ability to access some predefined integration components that allows integration with Maximo business objects in the API Keys sub-tab.

Message Templates

A Message Template can be used to limit which data from an object structure is included in a message to the external system. When a Message Template is created, you should associate it with an object structure. A single object structure can have multiple Message Templates.

API Keys

API Keys can be used as part of the Maximo Integration Framework and by the REST APIs to enable an inbound machine-to-machine integration for an external client. You can create and configure API Keys on the API Keys sub-tab on the Integration tab of the Administration Work Center.

Stay tuned for my next blog post looking at the Business Analysis Work Center. 

Rashenka Amarasekara

Rashenka Amarasekara

Rashenka is a Maximo Consultant at BPD Zenith in Canada. She loves speaking to clients to find out what they are trying to accomplish and brainstorming the best possible solution to meet the need. In her spare time, Rashenka tries new recipes, enjoys working out and spends time with her baby!


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