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by | Jun 16, 2020

Introduction to the Business Analysis Work Center

Business Analysis Work Center

This blog will provide a quick overview and use case of the Maximo Business Analysis Work Center. This is part of a series of blogs looking at Work Center functionality and our experience in implementing them. 

The Business Analysis Work Center is used to analyze information, monitor and identify trends. It has the capability to configure queries, understand KPIs and create various charts to analyze and visualize your Maximo data.

Business Analysis

This Work Center can display data in multiple chart types to support various areas of your organization such as work efficiency, schedule compliance, supply rates and inventory balances. You can also customize the chart types to meet your preference and download charts as images to share and present data, as required. With all this easy to use functionality built in, your Business Analysts can use the data extracted from this Work Center to improve operations and user performance.

Let’s look at the functionality of the Work Center in a bit more detail. The Business Analysis Work Center shows a set of KPIs along the top and then there are three containers that display a Data Set Library, Work Management metrics and Data Management metrics.

KPIs- Key Performance Indicators

The first three KPIs on the far left-hand side are focused on data quality. They track data related to Emergency Work with no Downtime, Emergency Work with no Failure Data and Closed work with no Actuals. In the center, you could see two KPIs that are focused on key business metrics such as Overdue Work Orders and Open Work Orders Waiting on Approval. On the far-right hand side you could view key weather metrics if your company has the weather center defined, if not the other KPIs will simply move over (as shown in the example).

The initial view of the KPI displays the description and some trending information. However, there is extra functionality built in to be able to view the KPI in full screen mode, find more information on that individual KPI, change the chart type, or export as an image.

Data Set Library Container

Data Sets are collections of attributes and objects focused on key business information in Maximo. You could either choose a pre-configured Data Set or easily create your own Data Sets by following the wizard.






  • To start building your data, you should select a single Object Set. Object Sets contain a hierarchy of database objects.

  • Next, you should configure content by selecting the fields that you want to use in your Data Set. You could rename fields, change the order and sort them as you see fit.

  • The next step is to define filters by either selecting an existing query or specifying your own.

  • Finally, you could name your Data Set and review details before you save it.

Data Sets can be downloaded in a comma-separated value (CSV) format, or if you have an IBM Watson Analytics subscription, you can export data directly to Watson Analytics.

Work Management Container

The Work Management container consists of three graphs: Overdue Work by Quantity, Backlog Work by Quantity and Waiting on Material Work by Quantity. They are all focused on key Work Order metrics and can be filtered by priority. When you change the priority value, the charts will dynamically refresh as per the new where clause. These charts provide the Business Analyst a quick visual snapshot of the key Work Management metrics to effectively identify and manage operational inefficiencies.

Data Management Container

The Data Management container shows the percentage of Assets with no Classification for each asset priority as well as the percentage of Assets with no Failure Class for each asset priority.

Next week, we’ll look at the functionality of the Manage Inventory Work Center in more detail. Stay tuned!


Rashenka Amarasekara

Rashenka Amarasekara

Rashenka is a Maximo Consultant at BPD Zenith in Canada. She loves speaking to clients to find out what they are trying to accomplish and brainstorming the best possible solution to meet the need. In her spare time, Rashenka tries new recipes, enjoys working out and spends time with her baby!


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