What is a Maximo Work Center? 

IBM introduced Work Centers as part of Maximo 7.6.0.5 which was released in June 2016. A Work Center is a simple yet intuitive new user interface. This simplicity minimizes the training need for new Maximo users. It is also responsive to the device you are using including desktops, laptops, tablets or smart phones with a similar look and feel. With a role-focused display of data, users are equipped with a set of innovative tools and functions to carry out their daily tasks. This is a big change in user experience.

~Maximo Work Center Welcome Page~

Work Centers are more than Start Centers. They are informative and interactive and provide end-users with all of the actions and functions they need to perform their most critical work efficiently. They allow you to access system data and complete tasks without opening multiple applications. Since the initial release, many new updates and features have been added to Work Centers to continuously improve the user experience.

This blog will provide a quick snapshot of the Work Centers and related tools available in Maximo. In future posts, I will delve into BPD’s experience or provide a use case.

~Overview of Maximo Work Centers and related Tools~

Administration Work Center

The Administration Work Center is used to complete various administrative tasks such as configuring Service Request categories for the Service Request tool and integrate Maximo Asset Management with other applications.

Business Analysis Work Center

The Business Analysis Work Center is used by a Business Analyst to analyze information, monitor and identify trends to improve operation and user performance.

Conduct an Inspection

In the Conduct an Inspection tool, Inspectors could conduct inspections that have been identified in the Manage Inspection Forms tool, review the results of completed inspections and create unscheduled inspections.

Manage Inspections Forms

In the Manage Inspections Forms tool you could create inspection forms by adding questions and defining responses.

Manage Inventory Work Center

In the Manage Inventory Work Center you could perform activities such as manage your item catalog, inventory reservations and inventory in storerooms to maintain adequate balance and carrying costs.

Service Requests

The Service Requests tool is used to create Service Requests on your computer or mobile device and monitor the status of your existing service requests.

Work Execution Work Center

The Work Execution Work Center can be utilized by a Maintenance Technician either on a computer or mobile device to manage your work orders.

Work Supervision Work Center

The Work Supervision Work Center can be used by a Supervisor to manage the workload of technicians and assign owners to the work

Manage Assets Work Center

In the Manage Assets Work Center, you can manage corporate assets and locations. It is currently only available on Maximo EAM SaaS.

Map Work Center

The Map Work Center can be used to access linked Maximo Asset Management objects such as Assets, Work Orders, and Service Requests, directly from a map without opening multiple applications.

Maximo Management Interface Work Center (MMI)

This is a set of REST APIs that allows an administrator to access information about the state of the Maximo deployment.

Design Data Sets

Business analysts can use the Data Set Designer to create data sets quickly and without the involvement of IT personnel.

Work Center Configuration

Business analysts and administrators can assess business requirements and configure the required data for the Work Supervision and Work Execution Work Centers to align them with specific user roles.

Barcode and QR Code Scanning

Barcode and QR code scanning is available on mobile devices when selecting an asset or location in the Service Request and Work Supervision work centers, and when reporting items and tools used on a work order in the Work Execution work center.

In the subsequent weeks, we will look at the functionality, special features and BPD implementations of different Work Centers and related tools in more detail. Stay tuned!