Case Study:

Optimum Group Services

Freeing clients to focus on what they do best, with building services they can always rely on.

Optimum Group Services specialises in stress-free building services management, focused on hard services: heating, air-conditioning, refrigeration, M&E (mechanical and electrical) maintenance and energy systems.

Challenges:

  • In today’s connected world, customers expect more transparency from service providers than ever before
  • Needed a system that engineers could use to submit status updates for jobs while on the move
  • The pressure was on to get into such a position ahead of its competition

Solution:

Equipped with new Maximo capabilities (hosted in the cloud) and mobile working (EZMaxMobile), Optimum has gained real-time insight into where and what its engineers are doing, and can share these with clients.

Benefits:

  • Raises client satisfaction through real-time updates on maintenance and adherence to QHSE standards
  • Boosts efficiency and profits as a result of better management of resources
  • Wins new business by enabling Optimum to develop new estate management systems
  • Improves management of external subcontractors integrating Maximo with its Purchase Order and Financial information systems

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