THE BPD Blog

From blogs to case studies to news, we love sharing our tips and tricks for asset management, cloud, IoT and smarter operations.

by | Aug 17, 2020

An Introduction to the Service Requests Work Center

Service Requests Work Center

The Service Request tool is used to create service requests, monitor the status of existing active requests as well as view completed requests. You have the ability to create SRs on your desktop computer, laptop computer, or mobile device.

Here’s a step by step visual guide of how you can add a new Service Request through this tool:

  1. Specify the request category from a predefined set of categories (If you can’t find a category that would suit your need, you could choose “describe the issue” at the bottom of the page)

  1. Describe the issue- you could do so by selecting an issue from a pre-defined list of issues related to the chosen category.

  1. Add a photo or video of the issue, if required. This step is optional.

  1. Select the location of the issue. You can either search for a location, find the location by scanning a QR code for the location or click the compass icon to use GPS to get a list of locations near you.

  1. Specify the asset.

  1. Enter additional details, if required.

  1. Check the “Urgent Priority” box if required, review the Service Request and click submit request.

As discussed in the Administration Work Center blog, you must be added to the security group template for service requests before you can the access this tool.

Here’s the process of responding to a user problem through work centers and associated tools:

Thank you for joining me over this Work Center blog series, this is the last blog entry, I hope you have enjoyed it!

Rashenka Amarasekara

Rashenka Amarasekara

Rashenka is a Maximo Consultant at BPD Zenith in Canada. She loves speaking to clients to find out what they are trying to accomplish and brainstorming the best possible solution to meet the need. In her spare time, Rashenka tries new recipes, enjoys working out and spends time with her baby!

0 Comments

Submit a Comment

Your email address will not be published. Required fields are marked *

Implementing Drill-through in a BIRT report

Implementing Drill-through in a BIRT report

More often than not, we may be working with a report which lacks all the necessary details about a particular Work Order or asset. In this instance, we need to access Maximo and retrieve the relevant record to obtain the information we are after. Wouldn’t it be so...

Maximo Inspection Forms extension for Procurement

Maximo Inspection Forms extension for Procurement

Since the release of Maximo Work Centers, Inspection Forms have gained popularity in the work management circles, however, this powerful tool seems to be under-utilized for Maximo’s purchasing module. The below is an attempt to harness the potential for procurement. A...

What’s new in IBM Maximo version 7.6.1.2

What’s new in IBM Maximo version 7.6.1.2

IBM released Maximo v 7.6.1.2 on July 24, 2020 to bring new and enhanced functionality to the user community of a leading, world-class asset management solution. IBM continues to assist the Maximo community optimise and enhance the performance of their assets while...

Digitalization, Remote Operations and Smarter Maintenance  

Digitalization, Remote Operations and Smarter Maintenance  

As the effects of COVID-19 continue, it is reasonable to consider that the ‘new normal’ may be with us for some time. To preserve the long-term health of your organization in these unprecedented times, the value of data to inform activities cannot be overstated.  What...

Crew Management using Graphical Scheduling applications

Crew Management using Graphical Scheduling applications

Maximo Scheduler applications have been around for a while, but some great design enhancements and functionalities released by IBM in the recent versions; and the fact that it provides maintenance planning and scheduling capabilities within Maximo eliminates the need...

Sign up to our free newsletter to explore emerging technologies, industry events and Maximo best practice.

Come with BPD Zenith to the future of Asset Management

Listen to your assets!

Most companies are aware of waste in their preventative maintenance efforts, but aren’t quite sure how to eliminate it.