BPD Support
Our support team provides a comprehensive backup service, giving total support for Maximo® Versions 4 to 7.1 when and where you need it. With advances in remote connection, our technicians can monitor and maintain your Maximo® system quickly, efficiently and without the need to come to site unless absolutely necessary. This gives you unrivalled support without unnecessary costs.
BPD Zenith's status as a Level 1 support provider means that we have the ability to not only offer bespoke Maximo® Support contracts but also the renewal of your IBM ACSP. Over the past few months, many of BPD Zenith's existing clients have been taking advantage of this. Where BPD Zenith have ACSP, all Maximo® queries are raised with our support team and they determine if the issue is core product or bespoke and deal with it accordingly. Customers who have opted for this dual service have the convenience of their entire Maximo® system support being with one provider which minimises confusion and maximises efficiency.
Our Maximo® Support can be tailored to suit your requirements and can include ASCP/Bespoke support, off/on site provision, system development and so on. We are also happy to offer ad-hoc and fixed price contracts to suit your budget. Our dedicated support team aim to deliver a service that:
Offers Faster Response TimesGives Flexible CoverIs Available when you need itReduces your CostsAll this with minimal business disruption. We appreciate however that some industries are unable to take advantage of remote access and we have been able to overcome this with many clients. To discuss your requirements in more detail or to get a quote for a support contract, please click here.
Existing Support Customers can call our Support Helpline Mon - Fri, 8:30am to 5pm on
+44-(0)1228-516000
Or
Email our Support Helpdesk here. Please be sure to have your support contract and call ID references to hand.
The IBM Maximo® Support Pages can be found by following this link
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